The Art of Conversation: How Sales Teams Can Build World-Class Buying Experiences With Chat

People are tired of being sold to. They’re immune to emails, turned off by the hard sell, and can spot a sales pitch a thousand miles away. These days, buyers have more information and power than ever before, and they’re not just using that power to buy products — they’re using it to buy experiences. […]
Continue Reading

Live Chat is Great — But It Doesn’t Scale: Here’s How to Use Conversational Marketing to Effortlessly Book More Meetings

Drift team

The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. 150 words. Boom. I hit send. And then I got this: “Thanks for […]
Continue Reading

Seeking Wisdom: How to Unlock Radical Growth by Creating (and Dominating) a Category

Seeking wisdom

Last week AngelList sent out an email to 4.5 million people. And they had this crazy stat in there about the rise of conversational marketing. (You may have seen it). It said: “The number of new jobs in conversational marketing has grown by 445% in one year.” That’s wild. 🙈 But here’s the thing, it’s […]
Continue Reading

B2B Sales is Changing: Here’s What You Need to Know to Engage Prospects and Close More Deals

Consumerization of B2B Selling

The next generation of B2B buyers will shop for software in an entirely different way than most decision-makers do now. Why? Put simply, times are changing. As a marketer coming up in the space myself, I see first-hand how consumer buying experiences are influencing the way I look at B2B tools. Take, for example, an […]
Continue Reading

What Is Conversational Marketing? Definition, Best Practices & Strategy

what is conversational marketing

Conversational Marketing Definition Conversational marketing or conversation marketing is a one-to-one approach to marketing that companies use to shorten their sales cycle, learn about their customers, and create a more human buying experience. Unlike traditional marketing, conversational marketing uses targeted, real-time messaging and intelligent chatbots instead of lead capture forms — that way leads never […]
Continue Reading

Drift Announces Top Demand Gen Heroes to Watch In 2018

You’ve got a great product and customers that love using it. But you’ve also got big revenue goals and a sales organization that’s hungry for leads. While your marketing team’s responsible for generating overall awareness in the marketplace, it’s a demand gen professional’s job to turn that awareness into predictable pipeline that will ultimately grow your business. So […]
Continue Reading

The Most Important Email Performance Metric That Marketers Aren’t Tracking

I’m obsessed with tracking email marketing performance. From delivery, bounces, and open rates to click-throughs and unsubscribes, I track multiple metrics to analyze how well email is performing as a marketing channel.   But that should come as no surprise, right? Every best-in-class demand gen team tracks those same email performance metrics. I even went […]
Continue Reading